Frequently Asked Questions
The Two Hundred: 207 x 245 x 195mm
The Fifty: 220 x 135 x 95mm
We do not currently have a subscription service. However, as some of our clients have requested this, it is something we are exploring. Please check with us again soon or subscribe to our newsletter to be the first to know.
We estimate that a box of 200 bags could last you 3-4 months.
This estimation is based on two poops per day - dog, cat or other animal friend!
The bags are all individually prepared & folded so you don’t need to pull & rip along any perforated lines. Each bag lifts & separates with ease.
No, they can be used for any pet waste. At Pu-la HQ, we use them to pick up cat waste, too!
Very easy! Check out our instructional page here.
Pu-la bags are 100% made in Japan.
Our waste bags have two parts to them, an outer bag and an inner pouch. The Two Hundreds are packaged in a cardboard box.
Manufactured from polyethylene, which is 100% recyclable and can be broken down by a hydrolysing process. This does not mean that it is biodegradable; however, this process ensures the polyethylene does not pose a risk to the environment.
Made with recycled paper to minimise environmental impact.
Manufactured using recycled paper, reusing milk cartons.
We currently only ship to the UK and EU. Please see our shipping and delivery page for more information. If you have any further questions, please contact us directly at firstname.lastname@example.org so that we can assist you with your query.
Delivery times vary based on location. Orders will be processed and shipped within 48 hours.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the returns shipping charges which we recommend be a tracked service. All shipping costs for your original order are non-refundable. You can always contact us for any return question at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-returnable Items
Certain types of items cannot be returned such as custom products (i.e. special orders or personalised items). Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There are a number of ways to dispose of your used bags. Please visit our pet waste disposal guide for further information.
If you have any other questions, please email us directly at email@example.com