Frequently Asked Questions

The Two Hundred: 207 x 245 x 195mm

The Fifty: 220 x 135 x 95mm

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We estimate that a box of 200 bags could last you 3-4 months.
This estimation is based on two poops per day - dog, cat or other animal friend!

The bags are all individually prepared & folded so you don’t need to pull & rip along any perforated lines. Each bag lifts & separates with ease.

No, they can be used for any pet waste. At Pu-la HQ, we use them to pick up cat waste, too!

Very easy! Check out our instructional page here.

Pu-la bags are 100% made in Japan.

Yes! For all international deliveries, please contact us directly at sales@pu-la.co.uk so that we can give you an estimate of shipping cost and possible duties based on your location.

Delivery times vary based on location. Orders will be processed and shipped within 48 hours.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@pu-la.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the returns shipping charges which we recommend be a tracked service. All shipping costs for your original order are non-refundable. You can always contact us for any return question at orders@pu-la.co.uk.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-returnable Items
Certain types of items cannot be returned such as custom products (i.e. special orders or personalised items). Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We take sustainability seriously and are looking at ways that we can minimise the environmental impact of our products whilst also providing the best possible experience for our customers.

What materials do we use?

Our poo bags have two parts to them, an outer bag and an inner pouch. The Two Hundreds are packaged in a cardboard box.

Outer bag

Manufactured from polyethylene, which is 100% recyclable and can be broken down by a hydrolysing process (this does not mean that it is biodegradable).

Inner pouch

Made with recycled paper to minimise environmental impact.

Box

Manufactured using recycled paper, reusing milk cartons.

How can these be disposed of?

Disposing of poo bags is inherently tricky as you are combining a material/s with pet waste, and there is a lot of misconception and misinformation around how to responsibly dispose of poo bags. For example, compostable bags are often only compostable if you entirely remove the faeces from them. Similarly, for biodegradable bags, these often take years to decompose and standards vary from country to country. Sadly, many companies make it unclear on how to dispose of their “green” poo bags, misleading customers to believe that the used bags can be composted or left in the wild to naturally degrade, when in most instances, this is not the case. 

For minimum environmental impact when using our bags, UK customers can dispose of the paper pouch and dog poo in a designated dog poo bin and then recycle the plastic outer bags at home. The inner paper pouch has been designed so that if you choose to dispose in this manner, the pouch contents simply drop out, leaving the plastic outer bag ready for recycling. 

Depending on where you are located (for example in some US states or Japan), you may be able to flush the inner paper pouch down the loo, as the paper is the same material as toilet paper. We urge our customers to do their research before opting for this option as regulations and sewage systems are vastly different based on location. 

If you have any further questions about our bags, please feel free to contact us directly at info@pu-la.co.uk.

If you have any other questions, please email us directly at faq@pu-la.co.uk